Data Sync - Troubleshooting
How to Resolve Errors During Data Synchronization
In this guide, we have uncovered a few simple steps to show how you can view the errors in Byteline and use this information to figure out what exactly the error is, resolve the error, and then restart the sync on Byteline.
We have divided this article into two sections to make it easy for you to view the error and understand the process of error handling on Byteline, as illustrated below:
- Viewing Errors
- Restarting Sync After Error Resolution
Let’s begin.
Viewing Errors
Byteline lets you view and resolve the errors that you may get while synchronizing the data between two different databases or CMS systems. Suppose you want to synchronize Airtable and Webflow databases and have accidentally entered an incorrect or broken link into Airtable. Even though Airtable accepts these types of links, Webflows doesn’t accept them. In this case, Byteline will show an error during the process of data synchronization between Airtable and Webflow.
If there’s some error in the databases or CMS systems, the synchronization process will either fail or you will get an error message on Byteline. You can view the error message in detail on the platform and find out what exactly the error is and why it ran into an error. You can also see the arrows below the test run modal window, which will help you to find out where exactly the error occurred.
Based on these error details, you can fix the error easily. After resolving the error, you can start the synchronization process.
Steps to View Errors
Step 1: On the Data Sync page, click on the desired sync from the My Sync list shown in the sidebar menu.
Once you click on the desired sync, you will be able to view the error in detail and the reason for the failure of data synchronization. The arrow below the modal window will point to the database/CMS system where the error occurred.
Restarting Sync After Error Resolution
Based on the above error details, users can fix the error, and after that, they need to start the data synchronization between Airtable and Webflow on Byteline.
Step 1: Click on the Start Sync button to restart the synchronization.
Note: Users can also turn on the toggle switch to start the synchronization located at the top right corner of the displayed screen.
You have successfully resolved the errors during data synchronization. Feel free to connect us with any doubts.
FAQs
Field Not Syncing
If a specific field is not syncing between apps, it’s likely because the field was not included in the initial field mapping configuration. Only the fields you’ve mapped in the field matching screen will sync.
To sync a new or unmapped field, you’ll need to update your sync settings. This involves stoping the current sync, adding the new field to the mapping, and then restarting the sync. Once updated, your new field will be included in the synchronization process.
